Arranging a stay
Admissions
Most people arrive here straight from a hospital stay, often at short notice. This is how it works, and what to bring.
How a referral works
A referral can come from a hospital discharge planner, a physician, or a family member calling us directly. You do not need a professional to start the conversation.
- Call us, or ask the hospital discharge planner to send a referral.
- Our nursing team reviews the clinical records to confirm we can meet the person's care needs.
- We confirm bed availability and check what the person's insurance will cover.
- We agree an admission date and time with the family and the hospital.
- On arrival a nurse completes an assessment, and a care plan is built with the resident and their family.
What to bring
Keep it simple. Anything forgotten can be brought later, and we can lend most things on day one.
- Photo identification and insurance cards
- A current list of medications, including anything over-the-counter
- Advance directives, health care directive or power of attorney documents, if they exist
- About a week of comfortable, washable clothing, and non-slip shoes
- Toiletries and any personal care items with a preferred brand
- Glasses, hearing aids, dentures and their cases, each labelled
- Photographs and a few personal things that make the room feel like theirs
Insurance and payment
What a stay costs, and who pays for it, depends on the type of care and the person's coverage. We will go through it with you plainly before anyone commits to anything.
- We will check coverage and explain what it does and does not include before admission.
- Short-term rehabilitation and long-term care are usually covered differently — we will tell you which applies.
- If coverage will not stretch to the full stay, we will say so early rather than late.
- Call us with the person's insurance details and we can usually answer the cost question the same day.